Privacy Policy

1. Introduction

At Memosyne ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based AI assistant service.

2. Information We Collect

We collect information you provide directly to us:

• WhatsApp phone number for account creation
• Messages you send to Memosyne
• Reminders, lists, and memories you create
• Payment information when you subscribe
• Usage data and interaction patterns

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process your reminders and memory requests
• Send you notifications and updates
• Personalize your experience based on your preferences
• Process payments and prevent fraud
• Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use PostgreSQL databases with encryption at rest and in transit. Memory embeddings are stored using vector databases with strict access controls. We never sell your personal data to third parties.

5. AI Processing

Memosyne uses OpenAI's GPT models to understand and respond to your messages. Your messages are processed by these AI systems to provide intelligent responses. We anonymize data used for improving our service and do not use your personal data to train AI models.

6. Data Sharing

We may share your information only in these circumstances:

• With your consent
• With service providers who assist our operations
• To comply with legal requirements
• To protect our rights and prevent fraud

7. Your Rights and Data Deletion Instructions

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of certain data processing

Data Deletion Instructions: To request the deletion of your account and all associated data, please send an email to support@memosyne.co regarding "Data Deletion Request". We will process your request and delete all your data within 30 days.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Memories and reminders are kept until you delete them. Upon account deletion, all personal data is removed within 30 days.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@memosyne.co.